Craig partners with insurers to work collaboratively toward meaningful performance improvement.
We design and deploy solutions to help customers differentiate their offerings.
We reduce both expense and settlement variability by helping adjusters understand likely outcomes of their desk-level decisions. Our solutions, developed from your data and our industry experience, are inexpensive, practical and readily deployable.
Our offerings, designed for immediate savings, include
| Priced As | Hourly | Per Claim | Services |
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| Subrogation Services |
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| Claim handling audit |
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| Vendor Use Audit |
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| Adjuster checklist deployment |
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| Dashboard / transparency tools |
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| Origin and Cause Management |
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| First Notice / Claim intake |
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| Resource database (experts, labs) |
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| Loss site management |
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| Outside expert assistance |
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| Vendor Management |
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| Negotiation and resolution expertise |
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| Large Loss intake |
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| ADR Prep and attentdance |
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| Arbitration filings |
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| Litigation Management |
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The above services deliver immediate savings and are fully compatible with insurers’ concurrent and longer-term initiatives. These common industry solutions, and their respective challenges, include:
| Solutions | Benefits | Challenges |
|---|---|---|
| Outsourcing | Labor arbitrage provides immediate savings. | Maximizing value requires process and workflow redesign and segmentation; service issues may arise. |
| New systems | New capabilities, data sources, increased efficiency and streamlining. | Delays immediate process improvement, requires executive approval, may take years. |
| Staffing reorganization | Better alignment of skills and salaries often reduces costs. | Without process improvement, difficult to weigh salary, tenure and skills against claim needs. |
| CLAIMS-AS-FACTORY-FLOOR | Efficiencies made possible by specialization and economies of scale. | Cutting-edge manufacturing has advanced beyond mere efficiencies, and now integrates multiple components. |
While the factory floor analogy has merit, manufacturing is undergoing a far more meaningful transformation. Manufacturers have moved beyond wage arbitrage and in-house segmentation to differentiate themselves.
Companies that conceive, design and integrate components produced by best-in-class partners, while focusing on innovation, brand and core competency, create value for stakeholders. We hope that you will come to see us as a partner dedicated to helping you create that value.
Companies that conceive, design and integrate components produced by best-in-class partners, while focusing on innovation, brand and core competency, create value for stakeholders. We hope that you will come to see us as a partner dedicated to helping you create that value.